At Suction Ears, we strive to provide exceptional service and accommodate the needs of all our clients. To ensure smooth scheduling and fair access to our services, we have established the following appointment booking and cancellation policy:

1. Appointment Booking

Booking Process:

• • Appointments can be booked online, by phone, or in person at one of our clinic locations.

Confirmation:

• • Once your appointment is booked, you will receive a confirmation email or text message with the details of your appointment, including the date, time, and location.

Pre-Appointment Requirements:

• • Please complete any required intake forms prior to your appointment. This helps us provide the best possible care during your visit.

2. Cancellation Policy:

Cancellation Notice:

• • If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to offer your slot to another client in need.
  • Cancellations made less than 24 hours before your scheduled appointment may result in a full cancellation fee.

No-Show Policy:

• • If you do not attend your appointment and have not provided prior notice, you will be charged the full consultation fee.

Late Arrivals:

• • If you arrive more than 15 minutes late for your appointment, we may need to reschedule your appointment. A late cancellation fee may apply if rescheduling is required.

Emergency Cancellations:

• • We understand that emergencies can occur. Please contact us as soon as possible if you need to cancel due to an emergency, and we will do our best to accommodate a rescheduled appointment without any penalties.

3. How to Cancel or Reschedule

• • To cancel or reschedule your appointment, please contact us by phone or email at least 24 hours before your scheduled time. Our team will assist you in finding a new appointment that suits your needs.
  • By adhering to this policy, we can continue to offer high-quality care to all of our clients. We appreciate your cooperation and understanding.