Ear candles are still sold in Australia, but we don’t recommend them. They can obstruct your ear canal, and perforate your eardrum. There has been a lot of scientific studies evidently saying that the wax from ear candling is mostly candle wax and not the earwax itself. Ear candling is a holistic approach and not recognised as a safe technique or approach to removing excessive wax in the ears.

No, you should not try to stick anything that is smaller than your elbow in your ears. No to toothpicks, paperclips, pins, pencil tips, bobby pins. We’ve seen a few cases in our clinical days, and the post-outcomes are not nice.

Wax is a natural build-up in one’s ears and is designed to protect your ears from dirt, debris and foreign bodies or objects. A little amount of wax is healthy for your ears. When you try to remove the wax, you are removing a layer of protection. The more you remove, the more the ear would produce. Overtime, this is also traumatising the ear and can cause greater ear sensitivity.

Some people do get excessive wax in their ears, sometimes one ear more than the other. It is known that some people are more prone to wax, possible due to:

• narrow, hairy or curvy ear canals
• Wear hearing aids
• Use cotton buds or other objects in the ear
• Genetics: Have a hereditary disposition to wax build up
• Wear ear plugs or ear bud headphones regularly
• Work in dusty or dirty environments
• Suffer from stress

Excessive wax can be associated with symptoms such as:

• Hearing loss
• Tinnitus
• Feeling of fullness
• Itching
• Imbalance
• Pain
• Discharge
• Odour
• Cough

If you experience any of the above symptoms, you may have excessive or impacted wax. It would be advisable to consult your doctor, nurse, or audiologist, to have a look at your ears to exclude wax impaction, and assist with wax removal.

Irrigation, water squirting, ear syringing or ear flushing is the most common technique used for wax removal at the GPs, typically performed by squirting ungodly amounts of water into the ear, to dislodge wax. Today, ear syringing is a much more refined process, using just the right amount of water to remove wax, without risking damage to the ear. Modern ear syringing is safe, but as with most medical procedures, there are risks. These include the risk of ear infection (the most common risk), a perforated eardrum, vertigo, and temporary deafness.
Common side effects of ear syringing include temporary dizziness, discomfort or pain, and tinnitus. Based on the above, this technique is now slowly being de-serviced due to these risks, and also, as the safest treatment of ear wax removal via microsuction becomes more readily available.

The term earwax, or cerumen comes from its sticky, waxy texture. It consists of skin cells, sweat, dirt, and a natural body oil called sebum.
Earwax is produced by your ears to clean and protect themselves. It helps trap dust and particles that could harm deeper structures like your eardrum.
Earwax can be wet or dry and may vary in colour depending on factors such as environment, diet, and how long it's been in the ear. It naturally works its way out of the ear.
Insufficient earwax can cause itchy ears, while excessive buildup can lead to blockages, affecting hearing, causing tinnitus, dizziness, and earaches. This is more common in individuals who frequently use hearing aids, earbuds, or earplugs, as the ear deems it a foreign body, trying to protect its ear structures.

Ear Microsuction is the safest, most gentle, cleanest and quickest way / technique to cleaning out your ears, free from wax.
It is comfortable and convenient, minimising the risks associated with traditional methods of ear wax removal.
Some of our clients describe this technique as like a gentle vacuum for your ears.
Microsuction is a dry technique and does not rely on the use of water to clean your ears (irrigation). The irrigation method is known to have a risk of eardrum perforation and may need more regular trips for more impacted wax. The microsuction technique prevents the ear canal and drum being exposed to moisture. This technique is suitable for all, and can be particularly helpful to those with a perforated eardrum or grommets, diabetics, those who have a depressed immune system, are taking blood thinners, or have a current ear infection.

For those whose eardrums are perforated or if discharge is present.
For those who experience any pain or dizziness or if ear surgery has been performed within the past six weeks.
For those who have had the treatment of pain of raw, inflamed tissue, swimmer’s ear or itching of the ear canal.

We recommend having a check approximately every 8 months on average post your initial microsuction visit.
For some, your follow-up visit may be earlier due to the amount of wax your ears produce.

If the wax is soft enough, it can take anywhere from 20 minutes to free wax for adults and 30 minutes for children.

The procedure should not hurt. The clinician will be guiding you through the whole process and thoroughly explaining the procedure. You will be informed ahead of each step.

Occasionally, people may experience mild discomfort due to the noise of the pump and during removal of very impacted wax. If mild dizziness may be experienced, the clinician will stop the suction to allow the dizziness to settle.

About 98% of the time.
We always recommend softening the wax prior to your appointment, by using the Clean Ears wax spray available from the Chemist or your local pharmacy at approximately $14 - $15.

It is recommended that you use ear drops / an ear wax removal spray to soften the earwax 3-5 days prior to your clinician’s arrival.

We highly recommend the Clean Ears wax spray that you can obtain from the chemist or from us when you visit at your appointment. This spray has natural ingredients and safe for kids and adults to use. Some drops are more oily and may not dissolve the wax as effectively, and could also leave more residue.

If you had accidentally stuck something in your ear (i.e. a pin or an insect that has flown into your ear), please ring 000 or go to the closest emergency department at the hospital.

Regardless of one or two ears, our standard service rates apply as per our pricing.

Microsuction ear wax removal and custom ear plugs are not covered by Medicare. However, if you have Audiology extras with your private health insurance, you may be able to claim a portion of the cost under an Audiology consult — we recommend checking with your health fund directly (Item 904).

If you experience ongoing ear conditions such as exostoses, frequent ear infections, or require regular ear wax removal due to a chronic ear issue, you may be eligible for a Chronic Disease Management Plan (MBS Item 10952) through your GP. This allows you to claim a portion of the cost for microsuction under Medicare when referred by your doctor.

For pediatric hearing assessments (ages 4–18), you can claim a Medicare rebate — but a referral from your GP or specialist is required. Standard GP referrals or care plans that include audiology are eligible for partial rebates.

We accept exact cash payments, bank transfers, and credit cards (including Amex). No surcharges apply to credit card transactions.

Yes, we provide ear wax removal services for children as young as 5 years old.
A discussion with our friendly team is recommended prior to booking. For safety reasons, children need to be able to follow directions and keep reasonably still.
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In Australia, the general position is that a person under 18 years of age is legally regarded as a minor.
Our policy is that any teenager under 18 years must be accompanied by a parent or authorised carer who can provide parental consent for treatment. This parent/authorised carer will be required to complete the questionnaire and consent form, and remain with the child throughout the procedure.

We are a fully mobile wax removal service, providing care in your home, workplace, or your child's school. However, we occasionally rent medical rooms near you, offering the option for you to come to us if preferred.